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Terms & Conditions

INTRODUCTION

The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and Marie-Chantal Ltd. By placing an order on this website, you have thus read and agreed to these terms and conditions. If you have any questions, please contact us at customersupport@mariechantal.com.

Placing an Order

When placing an order, you undertake that any and all information given is accurate and complete.

All orders are subject to acceptance and product availability.

Once you have placed an order we will send you an email confirming that your order has been received and accepted. A contract between you and Marie-Chantal Ltd. for the sale of our products only exists once an order has been placed.

Prices and availability of goods are subject to change without notice. The chosen delivery charge will be added to your order value.

Special Offers & Promotions

Special offers cannot be used in conjunction with any other promotion, unless stated otherwise. If a promotion is only valid for orders over a certain amount, that amount does not include delivery or the cost of a gift box.

Delivery

Stock permitting, all orders are usually dispatched within 48 hours. Items purchased over the weekend or on UK bank holidays will be sent out the next working day. Due to high level of activity, orders placed during promotional periods may take longer than usual.  

Once your order has been dispatched we are unable to change the delivery address.

Each order is assigned a Tracking Number to track your order.

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note that customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

Returns and Exchanges 

If you wish to return items for a refund or an exchange, please follow the outlined Returns Procedure as stated below.

Full priced products must be returned in new, unworn and unused condition with original tags attached within 28 calendar days of receipt. Marie-Chantal Ltd will not accept returns of products that have been worn, used and/or original tags removed. In such cases, the customer will be informed and the product(s) returned to the customer.

Sale products must be returned in new, unworn and unused condition with original tags attached within 7 calendar days of receipt. Marie-Chantal Ltd will not accept returns of products that have been worn, used and/or original tags removed. In such cases, the customer will be informed and the product(s) returned to the customer.

If a refund has been requested, we will finalise within 5 working calendar days. During promotional seasons, your request may take longer than usual. Please allow up to 5 working days for funds to reappear in your account.

All goods purchased via our website or telephone must be returned to our warehouse address only. Goods purchased via our website or by telephone may not be returned to any of our stores under any circumstances. If you request an exchange, please clearly state your intention on the supplied Returns Form with the appropriate colour, size and item name. Please send all returns to: MARIE-CHANTAL RETURNS LTD., UNIT G4 KNIGHTS PARK IND EST., KNIGHT ROAD, STROOD, KENT, ME22LS.

Please note, postage costs and any costs thereafter associated to the return of items are responsible by the customer. We strongly advise opting for a reliable courier with a tracking service available to safeguard your interests in the instance the parcel is loss during transit. 

Secure Payment

In order to guarantee a secure and pleasant shopping experience, MarieChantal.com uses Sagepay technology. MarieChantal.com has chosen Sagepay for maximum security during the payment process, thus the information you give on the site will be protected. Should you have any questions or concerns please do not hesitate to contact our Customer Support department.

Privacy Policy

Marie-Chantal Ltd. respects the privacy rights of its online visitors and recognizes the importance of protecting information provided by them.

Any information that you provide will be held and transmitted in a safe and confidential environment. Marie-Chantal does not share any of your data with 3rd parties.

For detailed information about how we use your personal information, please read our Privacy Policy.

Conformity of Goods

The specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. While the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used.

Copyright & Trademark

The contents of these pages (including images, designs, logos, photographs, text and other materials) are the copyright trademark and registered trademark of Marie-Chantal Ltd. or its content and technology providers or their respective owners. The copying, modification, distribution, reproduction or incorporation into any other work or part or all of the material available on this website in any form is prohibited without permission.

Disclaimer & Limitations of Liability

To the fullest extent permitted by law and save as provided above, Marie-Chantal Ltd. shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Marie-Chantal Ltd or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While Marie-Chantal Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up-to-date, it does not give any warranty as to its accuracy or completeness and Marie-Chantal Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information.

While Marie-Chantal Ltd. takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Marie-Chantal Ltd. will not be responsible nor liable for your use of any other websites which you may access via links within this website. Marie-Chantal Ltd. does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Marie-Chantal Ltd.

The entire liability of Marie-Chantal Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Marie-Chantal Ltd will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Marie-Chantal Ltd may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these terms and conditions except with the specific permission in writing of Marie-Chantal Ltd.

Our Details

Marie-Chantal Ltd.
W11 2AA

Company Registration Number: 04693315
VAT Registration Number: GB820431473

Marie Chantal

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