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Delivery

  Standard Express
UK £5.50 (2 - 3 business days)      £9.95 (Next Working Day if order placed before 2 PM)
Europe Zone 1 £18 (3 - 5 business days)
£23 (1 - 3 business days)
Europe Zone 2 £22 (3 - 5 business days) £27 (2 - 3 business days)
US £23 (3 - 5 business days)  £26 (1 - 3 business days)
Canada £40 (4 - 5 business days) £45 (2 - 3 business days)
Australia £30 (4 - 5 business days) £40 (2 - 3 business days)
Rest of the World     £25 (7 - 10 business days) £35 (3 - 5 business days)

All shipments heading outside of the EU are shipped on a DDP (Delivery Duties Paid) basis meaning Marie-Chantal Ltd absorbs these costs to provide a hassle-free online shopping experience for our customers. 

Stock permitting, all orders are dispatched within 48 hours, Monday - Friday. Items purchased over the weekend or on UK Bank Holidays will be dispatched the next working day.

The outlined delivery times are an approximate. During sale periods, order processing and delivery times may take longer than usual. Orders must be made before 12pm to ensure Next Day Delivery.

All UK orders are delivered by DHL. Delivery times are between 9am to 8pm and a preferred one-hour delivery slot from 11am to 5pm is available for selection. Please note, both UK Standard and UK Express services are fully trackable and require a signature on delivery. 

All Express service orders received by 2pm are fulfilled and dispatched the same working day.

Once your order has been dispatched we are unable to cancel or amend your order or change the delivery address.

Completing the registration process will allow you to set up an account with Marie-Chantal. You can follow the status of your order by logging into your account. Each order is assigned a Parcel Consignment Number to allow you to track your order.

Goods will be sent to the address provided by you at the time of placing your order. If you wish to send the goods to an address outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. You must meet any additional charges for customs clearance. Please note that customs policies vary widely from country to country. We recommend contacting your local customs office for further information. 

*Please note, unfortunately we are unable to deliver to P.O. Box Addresses. If your P.O. Box address is located in Bahrain, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates or Yemen, you must provide a valid contact number and email address for our DHL drivers to contact you on to obtain a physical address.

Free delivery

On occasion, Marie-Chantal will hold free shipping promotions online. Be the first to know by signing up to our newsletter for the latest styling tips and exclusive updates. Please note, our free shipping promotion cannot be used in conjunction with any other promotions and will be reflected at the checkout page.  

DHL offers ODD (On Demand Delivery)

With this facility, customers are provided with an estimated date of delivery within one hour of your order being collected by DHL and you can choose how you wish to receive your delivery with options including:

·       Reschedule for another day

·       Leave with a neighbour

·       Leave in a safe place

·       Deliver to a DHL Service Point (45,000 locations worldwide)

·       Deliver to an alternative address

·       Hold until you return from vacation

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